Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at Ufaqpk5@gmail.com or 0309 8734942.
Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS].

If your return request is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at Ufaqpk5@gmail.com or 0309 8734942.

Wrong Item Exchange (Bags)

If you receive the wrong bag, you must notify us within 7 days of receiving your order.

Please note:

  • No refunds will be provided

  • Only exchange is allowed within 7 days

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom products (special orders or personalized items)

  • Personal care goods (beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved or not.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at Ufaqpk5@gmail.com or 0309 8734942.